Welcome to the Vetlife Helpline

Welcome to the new Vetlife Helpline site

On 13th January, we relaunched this website with an updated and improved version. If you had an account on the old site, you will need to re-register here by clicking the Register Now button above and following the steps.

If you would like to keep your messages sent before 13th January please login to https://archive-helpline.vetlife.org.uk where messages will remain securely for 30 days before being deleted so you can retrieve any you wish to keep. We hope the new site is easier to use. If you have any concerns please discuss them with us in a message.

Support via email from Vetlife Helpline

Vetlife Helpline is an independent, confidential and free listening service for vets, veterinary nurses, students and all other staff working in veterinary workplaces. We also support family or colleagues who are concerned about someone. All calls and emails are completely confidential. It’s anonymous too – you can make up a name if you want.

Calls and emails are answered by trained volunteers who have experience of the profession. We are here to listen and offer emotional support and a non-judgmental space to talk about how things are for you and whatever is on your mind. People contact us for all sorts of reasons, sometimes related to veterinary work and often for reasons outside of work.

How can you be confident the email support service is confidential and secure?

Before your message is seen by volunteers, your email address is automatically removed and replaced with a random number. The server will match this number to other emails you send, but no identifying details from your email address or your location will be viewable by any of our staff.

Emails are kept on a secure server for 30 days so that if you want to email us again, we can see that you have contacted us before. After 30 days, all emails are automatically deleted. We don’t keep messages longer than this. If you want to keep a record of your own messages and our replies, you can copy them from the site and save them elsewhere

When will I get a reply?

We undertake to reply to your email within 24 hours.

Prefer to speak to us on the phone?

You are still welcome to call us on 0303 040 2551.

Experiencing technical difficulties with registration?

In the unlikely event that you have any technical issues trying to register or send a message, please email info@vetlife.org.uk or call the helpline on 0303 040 2551 (no need to give your name unless you want to).

For more general advice on the common issues faced by people in the veterinary community, visit the Vetlife main website at www.vetlife.org.uk.